Frequently Asked Questions

Everything you need to know about your Dr.Leo skincare journey.

Are Dr.Leo products suitable for sensitive skin?

Yes, all our formulas are dermatologist-tested and specifically designed to be gentle yet effective. We recommend performing a patch test on your inner arm 24 hours before full application.

How long does shipping take?

Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days domestically, while international shipping may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product within 30 days of delivery for a full refund or exchange, provided at least 50% of the product remains.

Do you test your products on animals?

No, Dr.Leo is a 100% cruelty-free brand. We do not conduct animal testing on any of our ingredients or finished products, nor do we ask others to do so on our behalf.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to our carrier's website to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.